BayCom Communications enters into collaboration with NICE inContact

BayCom Communications has reportedly entered into an agreement with leading Contact Centre as-a-Service provider, NICE inContact. The partnership will allow BayCom to provide NICE inContact CXone cloud contact centre solution to businesses in New Zealand.

According to Steve Bower, General Manager at BayCom Communications, the company is thrilled to provide NICE inContact CXone to clients in New Zealand. He has further stated that with the company’s broad experience in the market, BayCom has the capability of designing, implementing and supporting CXone across the nation, in turn providing enterprises with a market-leading Contact Centre as a Service (CCaaS) solution for delivering on their clietele experience strategies.

As per sources, NICE inContact CXone integrates best-in-class workforce engagement, customer analytics, automation, omnichannel routing, and AI for helping businesses in transforming their clientele interactions. The company’s innovative software, customer-centric expert services, extensive ecosystem of collaborations, and more than a decade of worldwide experience can help in the transformation of consumer relationships for lasting results, added the organization.

Sources cite that communicating with clients has progressed from the conventional telephony call centre to omnichannel digital engagements, comprising social media platforms, webchat, and email. NICE inContact CXone delivers a reliable and scalable unified cloud contact centre solution for empowering organizations to engage with its clients in the channels of their preference.

Of late, businesses worldwide have been forced to implement and embrace digital transformation strategies for the purpose of staying relevant and ensuring survival. The organizations’ clientele experience lies at the forefront of this transformation and is vital for ensuring that organizations retain current clientele and develop strategies for attracting new customers.

Darren Rushworth, APAC President at NICE, has stated that NICE inContact is excited to collaborate with an enterprise that is experienced and focused on the industry and contact centre in New Zealand. He has further stated that BayCom has a proven track record of customer-centric contact centre deployments, in turn exceeding and delivering the results that are expected by its clients.

 

Source Credits:

https://bizedge.co.nz/story/baycom-partners-with-nice-incontact-to-offer-cloud-contact-centre-platform-in-nz